GL EXCLUSIVE – SOMETHING SMELLS: UPS store in Toms River REFUSES packages going back to Zara

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The UPS store located at 2360 Lakewood Rd Ste 3 Toms River, NJ 08755 which is next to Stop & Shop, accepts UPS items as well as USPS items.

Many people come in daily dropping off USPS items. The mail carrier passes by and picks up the items that are dropped off there.

GreaterLakewood’s investigative team has learned, this UPS store does not accept packages being shipped to Zara’s.

The conversation with the UPS store went as follows:

GL: Hi, I just want to make sure you accept USPS and UPS stuff?

UPS STORE: Yes we accept USPS as long it is not Zara.

GL: Ok, what’s the story with Zara?

UPS STORE: We just get too many of them and our postal carrier doesn’t take it.

GL: So if people bring in heavy boxes that are not Zara, that they have no problem with?

UPS STORE: It depends on the weight, if it is too heavy we won’t take it.

GL: So it’s not against Zara, it’s against a specific weight, no?

UPS STORE: No. They are different categories.

GL: How do they have a right to do that?

UPS STORE: Because it’s the post office, they don’t have to take it from our location.

GL: But how can they decide no Zara?

UPS STORE: That’s up to them if you have an issue, you may want to talk to the post office about it.

GL: Yeah I will reach out. I assume it is discrimination since 99.9% of Zara people are Jewish… If it is a large box it should be like an airplane, by size and amount – it should not matter what brand – it makes no sense.

UPS STORE:Well if the box is too heavy…

GL: Well even a light box they don’t take correct?

UPS STORE: Yes we just don’t take Zara anymore.

GL: Ok, interesting – thank you.

GreaterLakewood spoke with a Toms River Post Office supervisor who stated clearly – after being told the story, there is no such thing as not accepting mail from a specific brand – and noted, this has nothing to do with the Post Office.

The Post Office picks up packages from this location and does not care what brands are being picked up – they pick up Zara items as well as Ferragamo and Gap.

Jewish families shop heavily at Zara’s and return items as well…

Something is fishy.

GL is ensuring the proper authorities are being called to investigate.

GL reached out to Zara’s for comment

13 COMMENTS

  1. you create anti-semitism. zara made complications with which carrier ships their packages. there were signs in the lakewood post office as well as the lakewood ups location on vasser. i would assume that’s why the ups store in toms river just stopped taking zara returns. every time someone sneezes you call them an anti-semite. you are not helping. you should issue an apology asap!

  2. Let me give a little insight. These UPS stores are not owned by UPS. They are owned by individual franchisees. They make money if you purchase the shipping and or packing material through them. They make no money on store returns. Some UPS stores even charge you to drop of a pre-paid package, that is there prerogative, they have to cover their bills.

    UPS stores also often have limited space, many of them are not particularly large. If they fill their store with items they don’t make any money on, they have no room left for paying customers.

    I don’t see anything evil about this, people are entitled to make a living. I am very familiar with how these franchises work, as I was once looking into purchasing one

    • Of course, all your points are true – BUT as stated in the article, people can bring in large boxes from Gap. Lots of them. But a 12 oz mailer from Zara is too big? The rule should be by weight, size quantity etc.
      This is clearly more than just a space issue. Come on.

      Another point, the reason they gave was the USPS doesn’t pick it up. That was a lie. You are defending the store but they themselves gave a different reason!

  3. I was told by the UPS store (Toms River – near Dollar Tree)that ZARA has a special arrangement with USPS and that is why it needs to be brought directly to USPS

    • The USPS Supervisor in Toms River said that is not true.
      Additionally, “has a special arrangement with USPS and that is why it needs to be brought directly to USPS”
      Zara provides the label, all you do is leave it for a USPS guy to pick it up!
      Your explanation – or the stores rather, makes absolutely no sense.

  4. I frequent the UPS store very often and use there services for both UPS and USPS. They do not make money on USPS and there is very limited space in the store to store it. They do it as a service and to create more foot traffic. They have always been very nice to me and all the other Jewish customers. I have never seen anything remotely anti-semetic in the store from the owner or from any of the workers. By publishing without fully investigating the story or having your facts clear, you are creating a tremendous disservice and bad feelings. You are pointing fingers for no reason other than getting buzz about your site at a small business owners expense. Please do not post information until you have done doing all your due diligence.

  5. ” By publishing without fully investigating the story or having your facts clear, you are creating a tremendous disservice and bad feelings.”We investigated thoroughly as is apparent from the article. Argue on facts. We presented a case – you are responding with feelings.

    “They do not make money on USPS and there is very limited space in the store to store it.” it is possible they make a little per bag – but that’s not the point.

    “You are pointing fingers for no reason” – no reason? Read the article again!

    “there is very limited space in the store to store it.” – As stated in the article, people can bring in large boxes from Gap. Lots of them. But a 12 oz mailer from Zara is too big? The rule should be by weight, size quantity etc.
    This is clearly more than just a space issue. Come on.

  6. Although they have stores in Israel, Zara’s is considered anti Semitic.
    Above is the big picture. Obviously having nothing to do with this particular local issue.

  7. in the past i’ve been told this is a Zara policy. people order too much with the intention of returning. this is very upsetting to the company. If we would be careful not to make a chilul hashem by taking advantage of return policies, they wouldnt refuse to take our returns

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